FAQs

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How do I find my size?

To ensure the perfect fit, please refer to our detailed size guide available on our website. Each garment includes precise measurements to help you choose with confidence.

Where do you ship from?

KONADU is proudly a London-based brand, and all orders are carefully dispatched from the UK .

When will my order be shipped?

Orders placed before 11am (GMT), Monday–Friday, are shipped the same day.
Orders placed after 11am or on weekends/public holidays will be shipped the next working day.

How long will delivery take?

UK Standard Delivery: 2-4 business days from dispatch
International Delivery: 5–10 business days from dispatch

Please note: Delivery times are estimates and may vary due to external factors such as weather, holidays, or courier delays. While we strive for timely delivery, exact arrival dates cannot be guaranteed.

My order says “delivered,” but I haven’t received it — what should I do?

If your order is marked as delivered but hasn’t arrived, please contact us at info@konadu.co.uk within 2 days so we can help.


Claims made after this period may not be eligible for review.

Will I have to pay customs or import duties?

KONADU ships from the United Kingdom. For international orders, customs duties, taxes, or import fees may apply based on your country’s regulations.

These fees are not included in our prices and are the customer’s responsibility. We recommend checking with your local customs office before placing your order to avoid any surprises.

If customs charges are refused at delivery, your parcel will be returned to us.

Can I cancel my order?

Yes — you can cancel your order within 24 hours of placing it.
Please email info@konadu.co.uk with your order details, and our team will assist you.

How will I receive updates on my order?

Once your order is placed, you will receive email confirmations at every stage from order confirmation, to dispatch, and finally shipment tracking ensuring a seamless and transparent experience.

Still have questions?

We’re here to help.
Email us at info@konadu.co.uk or complete our contact form and our customer support team will respond within 3-5 business days.