Refund policy

14-Day Return Window


We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

Eligibility for Returns


To qualify for a return, your item must be:
* In the same condition as received
* Unworn, unused, with original packaging and all tags attached

How to Start a Return


To initiate a return, please email us at info@konadu.co.uk and we will send you instructions for sending your item back.

Please note we do not offer free returns and return costs will need to be paid for by the customer.

Damaged or Incorrect Items

Items damaged deliberately before return will be fully charged and are non-returnable.
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@konadu.co.uk so we can resolve the issue promptly.

Exchanges


If you’d like to exchange an item, the quickest solution is to return the item you have and place a new order for the desired item once your return is accepted.

Refunds


Once we’ve received and inspected your return, we’ll notify you of the refund status.
If approved, your refund will be processed to your original payment method but please allow up to 10 business days for this to be completed. Please note it may take additional time for your bank or credit card company to process the refund.