Shipping policy

Shipping & Order Information

Order Processing
• Orders placed before 11am (GMT), Monday–Friday, are shipped the same day.
• Orders placed after 11am or on weekends/public holidays will be shipped the next working day.

Delivery Timeframes
• UK Standard Delivery: 2-4 business days from dispatch
• International Delivery: 5–10 business days from dispatch

Please note: Delivery times are estimates and may vary due to external factors such as weather, customs checks, or courier delays. While we always strive for timely delivery, exact arrival dates cannot be guaranteed.

If your order is marked as delivered but you haven’t received it, please contact us within 2 days so we can assist you. Claims made after this period may not be eligible for review.

Customs & Import Duties

KONADU ships from the United Kingdom. International orders may be subject to customs duties, taxes, or import fees as determined by your country’s regulations. These charges are not included in our prices and are the responsibility of the customer.

We recommend checking with your local customs office before placing your order to understand potential fees. If customs charges are refused at delivery, your parcel will be returned to us.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.
To request a cancellation, please email info@konadu.co.uk and our team will be happy to assist.

Need Help?

If your question hasn’t been answered here, please contact us at info@konadu.co.uk.
Our customer support team aims to reply within 3-5 business days.